Refund Policy
At https://saikathalder.com/, we are committed to providing quality services, courses, and consulting experiences. However, we understand that circumstances may arise where you need to request a refund. Please read the following refund policy carefully to understand the terms and conditions.
Eligibility for Refund
Refunds are only applicable for:
Courses
Products
Services
Consulting sessions
Refund requests must be made within 15 days from the date of purchase. Any request submitted beyond this period will not be eligible for a refund.
Steps to Request a Refund
Email Submission: All refund requests must be submitted via email to connect@saikathalder.com. Refund requests made through any other communication platforms, including but not limited to:
Phone calls
Text messages
WhatsApp messages
Social media platforms will not be accepted or processed.
Required Information: Please include the following details in your email to ensure your request is processed promptly:
Full Name
Contact Information
Order ID or Invoice Number
Date of Purchase
Reason for Refund Request
Confirmation: Once your email is received, you will receive an acknowledgment within 2-3 business days. If additional information is required, we will contact you via the provided email address.
Refund Approval: After verifying the eligibility of your request, a refund decision will be communicated to you within 7 business days from the date of acknowledgment.
Refund Processing
Approved refunds will be processed within 10 business days from the date of approval.
Refunds will be made to the original payment method used at the time of purchase.
Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
Non-Refundable Items
The following are not eligible for a refund:
Services or consulting sessions already rendered.
Digital products or downloadable content that have been accessed or downloaded.
Products or services purchased under promotional offers or discounts, unless explicitly stated otherwise.
Discrepancies or Disputes
In case of any dispute or discrepancy related to refunds, the matter will be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Kolkata.
If you have further questions about this policy, please contact us at connect@saikathalder.com. We value your trust and aim to resolve any concerns promptly and professionally.
